We ordered a memorial with an urn. How do we place the cremains and/or keepsakes inside it?
If a model with an urn was ordered, before installing the cremains and/or keepsakes place the memorial rock or tree on a soft surface such as carpet, towel or other padding. (Please remember, the manufacturer is not responsible for any damage to the memorials when customers unpack or place them).
The memorial should then be gently turned over to access the urn receptacle underneath it. Next, as added protection against any moisture getting inside the urn, the role of Teflon Threaded Seal Tape that is shipped with memorial rocks and trees ordered with an urn should be wrapped four or five times in a clockwise direction (while looking at the urn opening) over itself on the threads located at the bottom of the cremation urn near the hollow opening.
Once the cremains have been placed inside the urn, the white threaded cap can be hand-tightened onto the end of the urn. (Note: If a family is concerned about complete security of the urn's contents, a tube of epoxy adhesive can be purchased in advance from a hardware or home improvement store and applied to the threads of the cap which will make it nearly impossible to unscrew the cap again without uncommon and destructive force).
Depending on the rock or tree model chosen, once the urn is tightened together it is normal for it to extend out from the bottom of the memorial which simply requires that a small hole be excavated directly underneath where it is going to be finally placed so that the urn rests easily inside it.
