Shipping & Delivery

Frequently Asked Questions
How do i check the status of my order?

You can check the status of your order by the following methods:

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I have only received part of my order. When will I receive the remainder of the order?

Depending on the products in your order, items may ship separately. Our shipping facilities are located across the country and your order may be sent in multiple packages. If you need additional assistance please contact a customer care representative.

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My order was damaged in shipping. What should I do?

If your order was damaged in shipping please save all packing materials and containers. It is very important you keep these materials for shipping claims to be made. Please contact a customer care representative and we will arrange to have a replacement sent out as soon as possible. 1-800-979-8767

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Is there a Saturday delivery service available?

Depending on your location Saturday delivery service may be available. Please contact a customer care representative for assistance.

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When will my order ship from Perfect Memorials?

Orders placed before 12:00pm Central Standard Time generally will ship the same or next business day.

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How soon will I receive my order?

If the free ground delivery service is used you will receive your order within 3-7 business days from date of shipment. A tracking number will be sent to your e-mail where your order can be tracked directly with the delivery carrier. If you would like a better estimate of how quickly you can receive an items with ground shipping please contact us so we can provide a more accurate estimate.

Two-day delivery service will arrive within two business days from date of shipment (Monday-Friday).

Overnight delivery service will arrive next business day from date of shipment (Monday-Friday).

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What is the free shipping policy?

At Perfect Memorials ground shipping is always free. Orders are typically shipped same or next business day. Delivery time normally takes between 5-7 business days from date of shipment. We also offer two-day or overnight delivery service. Read more about our expedited shipping options.

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What shipping carrier will deliver my order?

We use a variety of dependable carriers including FedEx, UPS and USPS. The carrier used in the shipment of your order depends on which products are involved. If you need additional assistance with this please feel free to contact our customer care staff.

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