Frequently Asked Questions
How do I check the status of my order?

You can check the status of your order by the following methods:

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Can I use a coupon on my order?

Coupons can be applied to most orders with Perfect Memorials. Some exclusions do apply:

  • Cannot be used in conjunction with quantity discounts.
  • Cannot be combined with any other coupons or offers.
Coupons are void where prohibited, are not redeemable for cash and has no face value. Discounts can be used to lower the price of the product and personalization but cannot be applied to shipping or any other charges. Promotional savings may be deducted from returns.

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How do I place an order with Perfect Memorials?

We offer two convenient ways to place orders. A majority of our orders are done directly though our secure website. The other option is to place the order by phone with a support team member. This can be done by dialing 1-800-979-8767 during normal business hours.

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How long will it take to receive my order?

Orders are processed as soon as we receive them during regular business hours. Most products are shipped in 1-2 business days (Monday - Friday). Our Standard Shipping service will usually take around 5-7 business days. Three to four day, second-day and overnight shipping are also available. Read more about our delivery options.

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Can I make changes to my order?

Once an order has been placed, changes cannot be made online. If you need to change your order please contact a customer care representative immediately for assistance. Personalized items that been completed cannot be changed or cancelled. To find out if your item has been completed or if you need additional assistance please feel free to contact a support team representative at 1-800-979-8767.

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What shipping carrier will deliver my order?

We use a variety of dependable carriers including FedEx, DHL, UPS and USPS. The carrier used in the shipment of your order depends on which products are involved. If you need additional assistance with this please feel free to contact our customer care staff.

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