Shipping & Delivery

Frequently Asked Questions
How do I check the status of my order?

You can check the status of your order by the following methods:

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I have only received part of my order. When will I receive the remainder of the order?

With the exception of solid gold jewelry, all items on your order should ship together. If you are missing items, please contact a customer care representative.

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My order was damaged in shipping. What should I do?

If your order was damaged in shipping please save all packing materials and containers. It is very important you keep these materials for shipping claims to be made. Please contact a customer care representative and we will arrange to have a replacement sent out as soon as possible. 1-800-979-8767

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Is there a Saturday delivery service available?

We do not have guaranteed Saturday delivery available.

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When will my order ship from Perfect Memorials?

Reference the Availability Message of the product(s) on your order to determine how long they take to process before shipment. The Availibility Message can be found on the product page, it is the first information listed within the product information section. If you would like assistance in determining when your order will ship, please call our support team at 1-800-979-8767 or email us at support@perfectmemorials.com.

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How soon will I receive my order?

If the standard ground delivery service is used you will receive your order within 5-7 business days from date of shipment. A tracking number will be sent to your e-mail where your order can be tracked directly with the delivery carrier. If you would like a better estimate of how quickly you can receive an items with ground shipping please contact us so we can provide a more accurate estimate.

3-4 day flat-rate delivery service will arrive within three business days from the date of shipment (Monday-Friday).

Two-day delivery service will arrive within two business days from date of shipment (Monday-Friday).

One-day delivery service will arrive next business day from date of shipment (Monday-Friday).

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What is the free shipping policy?

At Perfect Memorials we pride ourselves in our many delivery options. Orders with a subtotal meeting our minumum threshold qualify for free standard shipping. Orders are typically shipped same or next business day. Standard delivery time normally takes between 5-7 business days from date of shipment. We also offer three-day, two-day or one-day delivery service. Read more about our expedited shipping options.

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What shipping carrier will deliver my order?

We use a variety of dependable carriers including FedEx, DHL, UPS and USPS. The carrier used in the shipment of your order depends on which products are involved. If you need additional assistance with this please feel free to contact our customer care staff.

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